Return Policy and Warranty for Timber Twig

At Timber Twig, we strive to ensure that you are completely satisfied with your purchases. We offer a 30-day money-back guarantee and a comprehensive one-year warranty on all our products. Below are the details of our return policy and warranty:

30-Day Money-Back Guarantee

If you are not satisfied with your purchase from www.timbertwigstore.com, you can return it within 30 days of receipt for a full refund. Here’s how you can make a return:

• Item Condition: The item must be returned in its original condition, unused, with tags, and in its original packaging.
• Proof of Purchase: Please include a copy of your receipt or proof of purchase with the return.
• Return Process: Contact our customer service team at help@timbertwigshop.com to initiate the return. We will provide you with instructions on where to send the returned goods.
• Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be credited back to the original method of payment. Please allow up to 10 business days for the refund to be processed.

1-Year Warranty

Our products are made to the highest standards of quality and craftsmanship. We offer a one-year warranty from the date of purchase against defects in workmanship and materials. The warranty covers:

• Coverage: Defects in materials or workmanship under normal use during the warranty period.
• Exclusions: The warranty does not cover damages resulting from accidents, misuse, normal wear and tear, or theft.
• Claim Process: To make a warranty claim, please contact our customer service team at help@timbertwigshop.com with details of the issue and proof of purchase.
• Remedy: We will repair the defective product, exchange it for a new one, or provide a refund if a replacement is not available.

General Information

• Shipping Costs: Customers are responsible for the shipping costs for returning items. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Exceptions: Some items may be exempt from returns, such as sale items or personalized products. These exceptions will be clearly marked on the product page.

Contact Us

If you have any questions about our return policy or need assistance with a return or warranty claim, please do not hesitate to contact us at help@timbertwigshop.com.

Your satisfaction is our priority, and we aim to make your shopping experience as pleasant as possible. Thank you for choosing Timber Twig!